Assessing Program Impact with the Critical Incident Technique

Authors

• Barbara O”Neil, Rutgers Cooperative ExtensionFollow

Volume

51

Issue

3

DOI

10.34068/joe.51.03.10

Abstract

The critical incident technique (CIT) is a qualitative research method where subjects are encouraged to tell personal stories that provide descriptive data. Researchers who use the CIT employ a structured methodology to encourage respondents to share their experiences regarding a particular topic. Incidents are considered effective/successful when something positive occurs and ineffective/unsuccessful when there are negative results. This article reviews characteristics of the CIT and describes its use to collect data about how library professionals made use of information provided during a series of Extension-led financial education classes.

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Recommended Citation

O”Neil, B. (2013). Assessing Program Impact with the Critical Incident Technique. Journal of Extension, 51(3), Article 10. https://doi.org/10.34068/joe.51.03.10